Thursday, January 22, 2009

IBM Study on Change Management

IBM has recently published the results of a global survey on change and Change Management. The "Global Making Change Work Study" involved 1500 practitioners. Some results (IBM promised to write a more detailed guest post on this blog):

Eight out of ten CEOs anticipate substantial or very substantial change over the next ten years, yet they rate their ability to manage change 22 percent lower than their expected need for it - a change gap that has nearly tripled since 2006.

...the outperformers did not face fewer challenges than others; they simply anticipated more change and were more effective at managing the change.

On average, practitioners rated only 41 percent of projects are successful, defined as meeting time, budget and quality goals.


The respondents identified the change of mindsets and attitudes and change of corporate culture as the most challenging task to accomplish in change processes. Top management support and employment involvment are key factors for successful change. Nothing new, but good to see some numbers which support what we were preaching for years.

Much more, dive into the study, it's worth and I predict it will become one of the most cited reports in 2009.

2 comments:

  1. The results of the IBM Study seem in line to one the Center for Creative Leadership did in 2007, The 2007 Changing Nature of Leadership Survey, which collected data from a wide variety of global leaders (1,131 online participants) The link for it is: http://www.ccl.org/leadership/pdf/research/WhatsNext.pdf
    That is why my mission in life is to host transformative conversations for leaders of change. In my opinion, only dialogue and collaboration can really help in what seems to be the most difficult part of change efforts.

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  2. Strategic Programs, IBM Global Business Services

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